Understanding MX record priorities

MX (Mail Exchange) records tell the internet which server handles email for your domain. Each MX record has a priority number, and this controls the order in which sending servers try them.

Key facts:

• A lower number means higher priority. An MX with priority 0 or 10 is tried before one with 20.
• Sending servers attempt the lowest-priority-number record first; if it is unreachable, they fall back to the next.
• For Dirham A Day email, your MX should point to our mail server (e.g. mail.yourdomain.ae) with a suitable priority.

To view or edit MX records, open the DirhamHost panel's Zone Editor (or your registrar's DNS if managed there) and look at the MX entries.

Common issues:

• Old MX records pointing to a previous host mean mail still goes to the wrong server after migration - remove them.
• Duplicate or conflicting MX records can cause unpredictable delivery.
• The MX hostname must have a matching A record and should not point to a CNAME.

If you have just moved to us and email is not arriving, outdated MX records are the usual cause. Allow time for DNS to propagate after changes. We can verify your MX configuration and correct it for you - contact support@dirhamaday.ae or WhatsApp +971 58 553 6767.