Deleting a mailbox

When a staff member leaves or an address is no longer needed, you can remove the mailbox. Back up any important mail first, because deleting a mailbox permanently removes its stored messages.

To delete in the DirhamHost panel:

1. Open Email Accounts.
2. Find the mailbox and click Manage (or the delete icon).
3. Choose Delete Email Account and confirm.

Before deleting, consider:

• Archive the mail - add the account to a desktop client via IMAP and export it, or download key messages from Omnio webmail.
• Preserve continuity - instead of deleting, you could change the password and set up a forwarder so mail to that address reaches a colleague during a handover.
• Redirect future mail - add a forwarder or alias so customers writing to the old address still reach someone.

A common approach when someone leaves is: change the password (to cut off their access), forward the address to their manager for a month, then delete it once you are sure nothing important remains. Deleting frees up the storage the mailbox used. If you removed a mailbox by mistake, we may be able to restore it from server backups if you act quickly - contact us on WhatsApp +971 58 553 6767.