Changing an email password

Change a mailbox password whenever a staff member leaves, you suspect compromise, or as routine security hygiene. In the DirhamHost panel:

1. Go to Email Accounts.
2. Find the mailbox and click Manage.
3. Under Security, enter a new strong password (or use the generator) and click Update.

You can also change your own password from inside Omnio webmail under Settings > Password.

Important: after changing a password, you must update it on every device and app that uses that mailbox - phone, Outlook, Apple Mail - otherwise they will fail to connect and repeated wrong attempts can temporarily lock the account.

Good password practice:

• Use at least 12 characters with a mix of letters, numbers and symbols.
• Never reuse the password from another service.
• Change it immediately if you receive a bounce-back suggesting your account sent spam - that indicates compromise.

If an account has been sending spam, change the password first, then check for forwarding rules or filters that an attacker may have added. Our security team can help investigate a compromised mailbox and re-secure it. Reach us any time on WhatsApp +971 58 553 6767 or support@dirhamaday.ae.