When and how should I contact support?

Our support team is UAE-based and available 24/7, so never hesitate to reach out; we would rather help early than have you struggle. Here is how to get the fastest resolution.

How to reach us:

• WhatsApp: +971 58 553 6767
• Email: support@dirhamaday.ae
• Client area: raise a ticket at my.dirhamaday.ae

When to contact us right away:

• Your site is down or showing a server error you cannot resolve.
• You suspect a hack, malware, or unauthorised access.
• Email is not sending or receiving after you have checked settings.
• You are locked out, or your IP is blocked.
• You need a backup restored from DirhamVault.

To help us help you faster, include:

• Your domain name and the account email.
• The exact error message (a screenshot is ideal).
• What changed recently (an update, a DNS change, a new plugin).
• Whether the problem affects everyone or just your network.

For security, we may verify your identity before making account changes, so contact us from the email on the account where possible. We are here around the clock on WhatsApp +971 58 553 6767 or support@dirhamaday.ae.