My domain is not resolving

If your domain does not load at all, it usually means DNS is not pointing to our servers, or a change is still propagating.

1. Check the nameservers. Your domain must use the nameservers we provided (or have A records pointing to our server IP). Check at your domain registrar. If you just changed them, allow time for propagation, which can take a while to update worldwide.
2. Confirm the domain is not expired. An expired domain stops resolving entirely. Check its status and renew if needed.
3. Test propagation. Use an online DNS checker to see whether your domain resolves to our IP from different locations. Mixed results mean it is still propagating.
4. Flush your local DNS. Sometimes only your computer has an old cached record. Try another network or device, or clear your DNS cache.

If you registered the domain with Dirham A Day, it is usually pointed correctly from the start; if you registered it elsewhere, the nameserver change at that registrar is the key step.

For the exact nameservers or IP to use, and to confirm your DNS is set correctly, contact our 24/7 UAE team on WhatsApp +971 58 553 6767 or support@dirhamaday.ae. Manage your services at my.dirhamaday.ae.