Troubleshooting

My site shows a blank page after an update

A blank page right after updating WordPress, a plugin or a theme is almost always a conflict or a PHP error introduced by the update. It is usually quick to isolate.

  1. Enable debugging. Add define('WP_DEBUG', true); to wp-config.php (via File Manager at my.dirhamaday.ae) to reveal the actual error, then turn it off after fixing.
  2. Deactivate the updated plugin. If a specific plugin update caused it, rename that plugin's folder inside wp-content/plugins to disable it, then check the site.
  3. Try a default theme. If a theme update is to blame, rename the theme folder so WordPress falls back to a default theme.
  4. Check PHP compatibility. An update may need a newer PHP version; switch it in the MultiPHP Manager. Conversely, a plugin may not yet support the newest PHP.
  5. Increase memory if the log shows a memory-exhausted error.

The error log in the panel usually names the exact file, which points straight to the culprit.

The cleanest recovery is often to restore the pre-update backup from DirhamVault, then re-apply the update carefully after checking compatibility. If you are stuck, contact our 24/7 team on WhatsApp +971 58 553 6767 or support@dirhamaday.ae.

Still need a hand? Our UAE-based team is here 24/7.

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