Troubleshooting sign-in problems

If you are having trouble signing in to the app, these steps usually fix it.

1. Check your details. Make sure you are using the same email and password as the client area at my.dirhamaday.ae. Passwords are case-sensitive.
2. Reset your password. Tap Forgot password to get a reset link by email (check spam too).
3. Use the right sign-in method. If you registered with email, use email; if you use Apple or Google sign-in, make sure it points to the same account email.
4. Check your connection. A weak or offline network can block sign-in — try Wi-Fi or mobile data.
5. Update the app to the latest version, then close and reopen it.

If you use Apple’s Hide My Email or a Google account with a different email, your services may not appear because the addresses do not match — contact us and we will link them.

Still cannot get in? Our UAE-based team is available 24/7. Tell us your account email and what happens when you try to sign in, on WhatsApp +971 58 553 6767 or support@dirhamaday.ae, and we will get you back in.