Why did my payment fail?

A failed payment is almost always something simple to fix. The most common reasons are:

• The card has expired or the details were entered incorrectly
• There are insufficient funds available
• Your bank has blocked an online or international payment for security
• The card is not enabled for online (e-commerce) transactions

To resolve it, first check the card details and expiry, then make sure the card is enabled for online payments. If your bank blocked it, a quick call to them usually clears the block, and many UAE banks let you approve the payment in their app.

Once sorted, log in at my.dirhamaday.ae, open the unpaid invoice and press Pay Now again, or update your card under Payment Methods first. If it still will not go through, message our UAE support on WhatsApp at +971 58 553 6767 and we will help you complete it.